Is the market ready for Service Level Agreements (SLA)?

When I say market obviously I mean facility managers and providers. One thing is true: it’s the word/concept of the moment. Everyone talks about them. Only a few have implemented them but… are they taking the full added value of them? Let’s start … First of all I would like to delve into the concept of the service itself. So far whenever we talk of hiring a service really are talking about hiring hours (FTE) and material resources. In fact, when we start a tender, we define in most cases the number of human resources and material resources that we want to be presented by providers that will...